The Conversational AI Ecosystem

Conversational AI is a fast-growing industry with a number of start-ups and established companies offering a wide variety of products and services for an even wider variety of customers. We compiled, reviewed, and curated nearly 200 companies and technologies, created one big list and categorized them in several ways to try to help understand what's taking place in the space: As we started reviewing the various companies and their offerings it became clear there were broadly two classes of offerings: those companies that offer technologies for builders: Developer Platforms vs. companies that offer products and services for enterprise end-users: Enterprise Platforms. Within the builder category, there are several types of companies most of which tend to be closer to the machine learning software itself and designed for software developers or product analysts. As mentioned in a previous blog, we found interesting domain-specific bots in the following areas: finance & insurance, health & medical, HR & recruiting, restaurants, and contact centers & customer service. Because of the volume of activity and interest in the area, we've also included sales and marketing/lead generation as another domain-specific area.