The Surprising Way AI Is Making Engagement More Human

Artificial intelligence and human resources may seem like strange allies at first glance. Artificial intelligence (AI) calls to mind words such as "cold," "robotic," and "automated," while human resources (HR) is, for all intents and purposes, focused on people and relationships. Even the names themselves seem hopelessly at odds: AI is artificial; HR is human. This cursory lens may be an underlying reason why HR has been one of the last functions to adopt AI technologies, while nearly every other department is in the midst of an AI frenzy. The truth is that AI and HR are actually a far better-suited match than their competing labels would suggest.