Contact Center & CX Trends 2019 (Part 2)

In the first post of this three-part series, we noted that now is the time of the year CX leaders are evaluating their 2018 activities and planning for 2019. Furthermore, we cautioned that it is also the time of the year where there's an abundance of hype fueled by self-proclaimed CX experts. In order to avoid falling for false pretenses, we highly recommend that you follow the best practices that deliver actual results. Aberdeen's recent survey of CX leaders helped us uncover the top technologies companies plan to incorporate in their CX technology toolbox in 2019. These are not based on hype, but rather self-reported insights shared by worldwide CX leaders in companies of all sizes and across all industries.