How Machines Can Make You More Human & Improve Workplace Communication

Decades of research have shown empathic communicators are more likely to have satisfying interactions and achieve their interactional goals, such as selling their products, delivering a better service experience or helping their patients. There's a popular notion empathic communication comes more naturally for some people than others. While it's true that there is individual variation, the assumption we cannot improve our ability to communicate empathically is incorrect. Through training and feedback we can significantly improve our ability to accurately interpret nonverbal behaviors. We can become better at reading other's nonverbal behaviors.