Rethinking technology and IT's role in the era of agentic AI and digital labor

Generative AI, agentic AI, and other emerging technologies are morphing companies and driving businesses to rethink organizational structures and traditional roles. The research suggests current IT processes will not allow businesses to stay ahead of technology disruption, so even though IT continues to play a key role, advising the C-suite and guiding technology deployments across the organization, there is a need for IT to pivot away from traditional operating models towards specialized services focused on delivering value at the speed of need. A technology-first focus across the C-suite means answering the following questions: CEO -- how do I use technology to drive growth?; CIO -- how do I use technology to deliver value to the business?; CXO -- how do I use technology to make my function more productive and efficient? Also: ChatGPT's subscribers and revenue soar in 2025 - here's why Rethinking technology and the role of IT will drive a shift from the traditional model to a business technology-focused model.