6 Ways Organizations Fail Implementing AI in Customer Experiences

Everyone seems to want a piece of Artificial Intelligence (AI) to help improve their organizations and customer experiences. Gartner reported last week that global business value derived from AI is projected to total $1.2 trillion this year, an increase of 70 percent from 2017. Not everyone has successfully used their resources for AI affectively. It's a nascent time for some organizations deploying AI into customer experiences, and there are costly mistakes. Facebook in January shut down M, its virtual assistant.