What is the future of #AI and how will we use #AI to improve the #CX? Tripti Sethi of @AvanadeInc provides some answers

This blog originally published on Sitecore's "The Mind in the Machine" blog series. So what is AI--artificial intelligence? I think it's useful--at the risk of oversimplification--to state it this way: AI is machines that think and act like people. What that really means is that they need to understand and interpret data. To improve the customer experience, AI needs to be capable of processing data of various types--both structured and unstructured.