How Artificial Intelligence Can Transform Your NPS Surveys

Net Promoter Score (NPS) is used to measure the loyalty of a company's customer relationships. It is used by many companies to both measure customers experience and predict business growth. NPS provides the core measurement for CX management programs round the world and is primarily built around one simple question. How likely is it that you would recommend our company to a friend or colleague? Simply take away the percentage of detractors from the percentage of promoters to get your Net Promoter Score.