Benefits of Conversational AI: Increased Customer and Employee Engagement - The Apex

Innovative companies are continuing to find new ways to benefit from artificial intelligence (AI). These include using AI to reinvent departments like marketing and customer service with predictive analytics--as well as to transform entire industries with breakthrough advances in automation and robotics, including healthcare, retail, and manufacturing. Below we unpack a recent Deloitte Digital report that looks at the benefits of conversational AI, including how the technology is changing the way companies engage with both customers and employees. According to Deloitte, conversational AI enables "a programmatic and intelligent way of offering a conversational experience to mimic conversations with real people, through digital and telecommunication technologies." These technologies include natural language processing, dynamic text-to-speech, and machine learning.