LiveWorld Enables Human Chatbot Cooperation PYMNTS.com

If the recent news from Facebook's F8 developer conference is any indication, the future of online communication between businesses and consumers will occur more often via AI-driven chatbots. Chatbots are a staple in WeChat and have popped up across social media messaging channels, like on Twitter and LinkedIn. While chatbots look to improve customer communication experiences in-app, online and in messaging services, they're only half of the equation, said Frank Chevallier, VP of Software Products at LiveWorld. LiveWorld has been in the business of facilitating communication since the days of dial-up. The company broke into facilitating online communication between brands and customers back in the days when those conversations took place on forums, Chevallier said.