Let's make AI boring

Not that long ago organisations were being urged to'just get started' – to set up a dream team of data scientists and protect them from the rest of the company, letting them get on with developing proofs of concept and allowing them to fail or succeed fast. Those carefree days are over. The time has come to operationalise AI across organisations at scale and to start deriving clear business benefits, including improved customer service and ROI from time and money already spent. Beyond that, the pandemic has undoubtedly accelerated digitalisation – compressing years into months – and data-first, AI-enabled organisations are the ones that are going to succeed in the future. In a way, AI needs to become boring.