The never-ending effort to bake common business sense into artificial intelligence

Can common business sense be programmed into AI? Many are certainly trying to do just that. But there are decisions that often require a level of empathy -- let alone common-sense -- that may be too difficult to embed into algorithms. In addition, while AI and machine learning are the hot tickets of the moment, technologists and decision-makers need to think about whether it offers a practical solution to every problem or opportunity. Machine learning, task automation and robotics are already widely used in business.