Global Bigdata Conference

An important goal for us is to give you as accurate an ETA as possible. When you request a car and we tell you it's going to be 14 minutes or 12 minutes before it shows up, we want to make sure that that estimate is as precise as it can be. We gather information from millions of trips, because we know exactly how long it took for the car to come to you for each trip. We basically use data to build models that estimate the time it will typically take for the car to reach you at any given time of the day, any given time of the week. That is better than any attempt to compute the route and say, "It's going to take the car seven minutes to get to you."