Six Contact Center Predictions for 2018

We've held number-one market share in North America for four straight quarters. And as Synergy reports, we had nearly 20 points higher share than our nearest competitor in the most recent quarter. Here are six things we foresee for the customer care industry in 2018. Many businesses need to provide care, but not necessarily from a formal contact center. This includes small and midsize companies, but also teams within larger organizations.