Artificial Intelligence: Lighting a Fire in Customer Care Accenture

Shock waves went out a few weeks ago when Google CEO Sundar Pichai called artificial intelligence (AI) "more profound than electricity or fire."1 It's no surprise that his provocative statement grabbed headlines. But I think Pichai is right. AI is a major transformative force that will change so many aspects of our lives at work and at home. I've been thinking about how AI will shape the next generation of customer care in financial services.