Shaping the Future of IT: AI and AIOps

AI and AIOps are transforming the future of work and IT Operations respectively and this pace is only set to accelerate given the pace of digital transformation and the catalyst of COVID-19. So it was a pleasure to take part in a recent panel hosted by IBM UK and BEE Executive Events on this critical subject area, with this session available now on demand. Here are my takeaways and reflections on shaping the future of IT, covering the adoption of AIOps, AI and automation fears; reducing downtime and improving productivity, collaboration and experience; and achieving workforce balancing across technology, culture and skills. How can companies more easily plan, adopt, and ultimately deploy AIOps more efficiently and what are the primary benefits this will bring? Hint – this is people and tech in partnership.