Chatbot Design Trends 2018 – Chatbots Magazine

The technology underneath is not new but 2017 it's been the most prolific year for chatbot development. If we don't want the industry to die, 2018 should be the year of massive user adoption. Many users feel disappointed with chatbots because they can't fulfill what's expected from them. It might be true that NLP (Natural Language Processing) is not as advanced as we all would want, but there have been successful chatbots since 2001 with SmarterChild! At BEEVA we expect that the trends in the next year will be around the following topics: Use cases, Personality, Context, Webviews and Omnichannel.