3 ways CIOs should drive the future of work

"Who owns and oversees employee experience and the future of work at your organization" is a question I've been asking CIOs and IT leaders a lot of late. The ensuing conversation usually reveals a telling disconnect that CIOs should remedy for the health of their companies. Most IT leaders pause before responding to this question. Some go on to describe hybrid work plans, which is one aspect of the future of work, but it's not the complete scope. To align on terminology, I share Gartner's definition, "The future of work describes changes in how work will get done over the next decade, influenced by technological, generational, and social shifts," and then ask them to reconsider this greater scope.