6 Artificial Intelligence Startups Customizing CRM - Nanalyze

Every customer interaction creates an opportunity. Whether for information, sales, help or something else, companies today need to know what their customers want or, more precisely, through artificial intelligence-based customer relations management (CRM), what they want and when they want it. In an article published earlier this year about 8 Artificial Intelligence Startups Improving CRM, we showed you some of the top companies and startups in this sector, from giant Salesforce (NYSE:CRM) to the small firm DeepGram. More recently, we talked about the increasing customization of the online marketing experience that will no doubt also play into the B2B space for customer relations. Here we look at six more niche-oriented startups pushing the AI CRM field in some different, interesting directions. Austin-based CognitiveScale is the relative heavyweight in this group, pulling in $40 million in funding since 2014, with a $15 million Series C injection in June from power investors Intel and Microsoft.