CMSWire's Top 20 Most Popular Articles of 2019

What did CMSWire readers care about in 2019? Well, if you measure that by who's clicking on what, our readers are invested in watching technology moves of major vendors in digital customer experience, information management and the digital workplace. Twelve of our top 20 stories of the year covered vendor technology, including our No. 1: Virginia Backaitis' thoughtful look into the paradoxical vibe of SAP's company restructuring and multi-billion-dollar acquisition as it held its SAP Qualtrics X4 Experience Management Summit in March. Our readers also cared about the connection between employee experience and customer experience, major web design fails and why digital transformation can't be confused with customer experience. Without further ado, let's take a peek at our reader's top 20 most popular stories: Managing an organization-spanning Microsoft Teams environment is no easy task.