Seven Ways Artificial Intelligence Is Changing Your Business and Your Customers

Technology has progressed by such leaps and bounds that we have computers that untangle spoken language, recognize faces, and even turn down our thermostat when we're away from home. But what does all this have to do with your customer's experience? Unless you closely follow tech trends, you might be surprised to learn that AI is already playing a role in customer service, user experience, inventory planning, and other areas. First, let's consider how AI is changing and improving things on the business side. Some of these we already know about -- for example, the Internet of Things and its mass of interconnected data-gathering devices.