5 Chatbot Trends to Look Out for in 2018 - Chatamo

Large retailers are already creating voice bots for making purchases, checking orders, providing product suggestions or extending brand experience with services like style or recipe suggestions. In 2018 we'll see more of this from all sized companies. I'm not sure if we'll see 50% of all web browsing sessions to be voice by 2020 (that's Comscore's prediction) but it's definitely set to grow. I tend to agree with Gartner's more measured 30% forecast.