ONLINE BANKING IS EVOLVING WITH NLP & DEEP LEARNING

The world of online banking is heading towards a digital reality where questions are no longer answered by humans, but by computers. In the last year alone the number of banks focusing on developing technology to create realistic conversations between humans and robots has risen exponentially. As chatbot technology gets smarter, thanks to machine learning techniques, banks are developing new ways to interact with customers, that can understand human emotions and recognise intentions, all whilst engaging in conversation. For the development of truly intelligent virtual assistants and chatbots, deep learning and natural language processing (NLP) technologies are key. Adam McMurchie, SME Technician Subject Matter Expert at Lloyds Banking Group, has a good understanding of where the gaps and challenges are currently within deep learning, with a background in Financial Services, Technological Development and Neurocomputing.