Smart Move....How Artificial Intelligence Can Transform Your Contact Center Operations

Alexa, Google Home, and other rapidly advancing digital assistants have increased customers' willingness to engage with machines as they have come to not only expect, but appreciate their conversational nature. This attitude shift is transforming how traditional call centers should be doing business – using conversational AI bots to deliver positive user experiences and operational savings. Identifying where and how to implement Artificial Intelligence is one of the biggest challenges companies face when considering self-service. Read on to see how SmartAction has solved this issue, and many more, to enable true integration of AI into call center operations. SmartAction was founded as an artificial intelligence research company and has since evolved into the leading provider of AI-powered customer self-service solutions.