Supply Chain Gains Edge in Machine Learning Initiative

Machine learning (ML) is positioned to solve a range of supply chain challenges today, but commercializing ML applications lags behind research. Businesses that stand to gain from ML solutions are helping accelerate that process. Covid-19 has also spurred the effort as face-to-face commerce is discouraged. For example, chatbots are saving the auto insurance industry during the pandemic. Powered by machine learning, digital insurance platforms research applicants' driving records, analyze data, apply risk metrics to coverage and pricing, and issue policies remotely, according to Professor Daniela Rus, faculty director for CSAIL.