Capgemini: AI is a $340 billion opportunity for the retail sector

French digital consultation firm Capgemini predicts AI offers a yet untapped $340 billion opportunity for the retail sector. Retail is a major focus of AI but there's debate over whether it will have a positive or negative on society, especially with regards to jobs. Some believe AI will assist existing jobs while others take a view it will replace workers. Capgemini found just one percent of retailers have achieved the level of AI deployment needed to reach its full potential. "For global retailers, it appears reality has kicked in regarding AI, both in terms of what the technology can achieve and what they need to do to get there. Of course, deploying and scaling will be the next big objective, but retailers should be wary not to chase ROI figures without also considering the customer experience."