A conversation is not a transaction

Conversations are built on relationships. Successful conversations reinforce, re-invigorate and clarify relationships. Attempts to orient or equate conversations to transactions minus the heavy lifting of relationship building are going to be unfulfilling. Unfortunately, us chatbot providers are all in the deep, dark rat hole of pushing commerce and transactions rather than asking and answering the bigger question of how or why this new technology can build and sustain great business-client relationships. Is there a better way to describe human relationships and relationship-based conversation than the phrase "people keep meandering and changing their minds"? Instead, what we are all doing is to "drive" the conversation to an action or a transaction in the name of utility and efficiency.