Customer Experience, Opaque AI And The Risk Of Unintended Consequences

In recent days we have seen an escalation in the war of words between Elon Musk and Mark Zuckerberg surrounding the dangers of artificial intelligence (AI). Musk worries that if unregulated AI will grow and grow in influence and could ultimately pose an existential threat to humanity. As a result, he is advocating that governments need to start regulating the technology. Zuckerberg, on the other hand, disagrees on the need for more regulation and is more sanguine about the prospects of AI. Now, this is a macro level argument about the prospects and nature of AI.