Will AI Replace Humans In Customer Engagement?

In a dystopian future, it's easy to imagine that robots have taken over, turning humans into a sluggish race. But this vision is far more suited to science fiction than it is reality. While artificial intelligence (AI) is certainly fueling massive changes across industries, it is scaremongering to say that it will replace humans. In reality, it is much more likely that humans and machines will work in unison -- at the end of the day, humans and machines are good at fundamentally different things. AI only follows mathematical models of thought.