Anatomy of customer support automation with IBM Watson

Deliver lightening fast customer support at scale requires a lot of resources and this is why you want your end users or employee to be able to self serve as much as possible. Bots have been around for a long time, but recent advances in natural language processing drove huge adoption over the last year. They are now being used to enhance a broad set of experiences with customer service being one of the most relevant. In this article we're going to learn what does it take to save time to our customer support team. To do this we'll build a chatbot to automate answers to frequently asked questions, eventually saving precious time to your customer support operators so they can focus on more complex requests.