How RPA and AI will impact IT asset management -- GCN

Digital transformation initiatives are driving government agencies to develop integrated IT asset management strategies that can meet resource demands and reduce analyst workloads. To meet growing service and asset requests, agencies are looking to IT asset management solutions that incorporate robotic process automation and artificial intelligence. IT asset management has typically been viewed as an operational solution that enables an agency to properly document IT assets along with associated contracts, license agreements and disposal information. However, in recent years, IT asset management has become an important part of an overall security strategy for many agencies after several highly publicized security breaches. Incorporating RPA with AI into next-generation IT asset management solutions will also help federal agencies that are struggling to meet IT asset management objectives due to limited resources.