Amelia – Artificial Intelligence in Action at Credit Suisse

Amelia comes out of pioneering development by Credit Suisse in partnership with IPsoft, an AI technology provider. She is not only smart but also has some human qualities such as emotional awareness. For example, Amelia perceives when people are irritated or frustrated. Only 30-40 years ago, you had to go to a bank branch, during office hours, to queue for a human teller to hand over the money. Today you go to a cash machine: job done.