How Salesforce Einstein machine learning makes AI practical

Shubha Nabar is the director of data science at Salesforce Einstein. In this Q&A, she discusses how her team is working to make Einstein AI better at serving the needs of businesses of all sizes. What is your role within the Salesforce Einstein group? Shubha Nabar: Think of Salesforce as a platform for building business applications, where there's the sales, service and marketing applications. There's also a rich ecosystem of app developers who build custom applications on the platform.