5 keys to boost chatbots adoption in the organisation

Based on our own experience implementing Yed.ai at Advanced Programming Solutions, some insights from our customers and research papers (Corea et al., 2020; Lewandowski et al., 2021), we dare to share here some tips to make your chatbot implementation journey smoother. Is it a task oriented bot? Or is it a bot to promote conversation and engagement? If task oriented: what are the KPIs? How will you measure success?