How techies would design an AI agent for support at work

I'm recently back from ServiceNow's Knowledge 18 conference, where teammates and I found a way to break up the isolation of booth detail: we walked the expo floor to poll people about using work tools powered by artificial intelligence (AI). The poll results offer a sliver of insight about how today's tech workforce views AI technology. Sure, given the nature of the event, one may suggest the crowd was biased. Anticipating that would be the case, we steered the dialogue toward design. To be clear, we polled a total of 70 people.