Can AI revolutionise the banking sector?

Artificial Intelligence (AI) is an over-used phrase reflecting a genuine convergence of a number of technologies and methodologies. The banking and Financial industry as a whole has invested heavily in technology for a long time, and as the industry shifts from being led by large financial institutions, to one that is increasingly driven by disruptive FinTech companies, innovative technology is high on the agenda across the board. In banking specifically, the majority of use cases are in mid-level, rather than customer facing or operational roles. However, this will change over time as AI becomes more "customer facing", and ultimately more consumer orientated as a whole. Autonomous agents, algorithms which essentially act on behalf of a human, are the most well publicised example of Artificial intelligence in use in banks today.