AI Technology: Human Capital Strategies for the Service Industry

AI technology is transforming industries. Certain fields, like manufacturing, are feeling a significant impact with the elimination of jobs and the redesign of core business processes. CNBC reports that 6 percent of jobs will disappear within five years in the face of automation. For example, as Newsweek notes, automated gas pumps eliminated numerous jobs at service stations, but created new opportunities for engineering, software developers and technicians. One of the next frontiers AI technology is set to define is customer service jobs.