2 ways artificial intelligence is changing customer engagement - The Future of Customer Engagement and Commerce

Artificial Intelligence, or AI, has made a lot of news recently. While much of that talk involves predictions of gloom and doom, that's not my focus here. When it comes to e-commerce, and really commerce in general, AI is poised to begin disrupting the entire industry. An interesting convergence is taking place; one that will have massive implications in the way merchants sell their products and services and the way consumers buy them. We are setting the stage for an era where transactions will take place with no human interaction at all.