Customers bank on BofA chatbot amid pandemic

The coronavirus outbreak has been a harrowing event, forcing people to shelter in place, social distance and limit excursions to essential stores. But as disruptive as this COVID-19 pandemic has been for traditional business operations, it's been a boon for digital products and services. Consider intelligent virtual assistants (IVAs), many of which have fumbled through fits and starts as companies seek the sweet spot of human-like congress -- without the human. A single bad chatbot experience is enough to send people running to people for help. Get the latest insights with our CIO Daily newsletter.