An End to KPI Misdirection: Aligning Data to Strategy - RTInsights

With the adoption of AI in business processes, KPIs can provide a window into the health of an organization at granular levels, crystalizing the performance picture and removing ambiguity. Becoming a "data-driven organization" has been the buzz for quite some time in the circles of the CIO, CTO, and now CDO, but there isn't necessarily agreement as to what that actually looks like. Because the goals within each part of a business can vary greatly in expected outcomes, it's often hard to determine whether a data-driven project was an overall success and actually moved the needle for a global, dynamic organization. Much of the data supporting decisions about "did we do what we intended?" KPIs are supposed to be about providing data that can be analyzed, reviewed, and acted upon to improve something about how the organization operates.