Designing human-shaped artificial intelligence - CBR

Addressing human needs must be top priorities to design, develop and implement successful AI technology. With a rising amount of media attention and a sevenfold increase of investment, artificial intelligence (AI) is on the agenda of businesses in all industries, who are identifying the massive potential with this kind of technology. Design sits at the forefront of the drive to develop innovative everyday AI solutions that people find intuitive and easy to use. To pave the way for successful AI implementation, companies must consider creating experiences with AI that are less artificial and more intelligent, and most importantly, those that make AI more human-shaped. This is where design comes in. Designers possess the skills to create a world where everything is designed around real human needs.