Voice assistants will augment, not replace, the human workforce

You've seen them spread throughout the consumer world in the form of Amazon Echo, Google Home, and others. Now, voice-activated digital assistants are coming to your office. The announcement of Alexa for Business late last year and the voice assistant takeover we saw at CES last month show us that to power today's evolving business setting, we need to propel the workplace with trainable digital assistant technologies that are smart, predictive, and able to learn. These devices leverage the capabilities of natural language processing (NLP), predictive analytics, and machine learning to offer recommendations about next steps in unique situations, provide insights, and guide complex workflows -- all in a cognitive and conversational user experience. The B2B sector is deeply affected by trends and developments in the B2C world, and B2B customers are looking for the same buyer experiences that consumers get.