How A.I. Is Creating a Better Patient Experience

It can be easy to forget when you are in a hospital, but hospitals are businesses and if you need care, you are a customer. The unique nature of hospitals creates dynamics that camouflage that fact - most "customers" would rather not be there, sometimes the customer isn't actually right, and surgeons don't really compete on price - but the fact remains, if you did not like your visit to the hospital down the road, you can leave a negative Yelp review. Hospitals and health care providers at large, are beginning to take notice of consumer choice. The internet has empowered patients to share their experiences, make recommendations, and guide future patients to institutions they found to be of good quality. Suddenly a problem that has harassed restaurant owners for years has found its way to the desks of hospital CEOs around the country.