How Can AI Help Small Businesses with CRM?

Around this time for the past three years, I've posed a question to executives at a number of CRM vendors related to how small and midsize businesses are using CRM. In 2016 I asked why CRM adoption wasn't higher. In 2017 I asked what SMBs really wanted from them. And last year I wondered which CRM features SMBs weren't using fully. This year I partnered with Small Business Trends, a popular site dedicated to providing advice and information to SMBs, on a poll asking people to select their biggest CRM challenges.