Robotic Process Automation (RPA) in 2020: 5 trends to watch

Robotic process automation (RPA) doesn't sneak up on many people anymore. It's already a hot topic in IT and business circles: Gartner pegged RPA as the fastest-growing enterprise software category last year, and there are plenty of other numbers that speak to widespread interest in the technology already. "The RPA market will continue its rapid growth in 2020 as more enterprises come to understand both the power of process automation overall and the number of legacy processes for which RPA is an effective answer," says Aaron Bultman, director of product at Nintex. That said, Bultman and other RPA experts note there are some reality checks in store as organizations build out a broader automation strategy. Some might learn the hard way, for example, that not every process is an ideal fit for RPA.