Artificial Intelligence And Machine Learning Set To Change The Customer Experience

April 27, 2017, people walk past an Amazon Go store, currently open only to Amazon employees, in Seattle. Amazon Go shops are convenience stores that don't use cashiers or checkout lines but use a tracking system that of sensors, algorithms, and cameras to determine what a customer has bought. Ultimately, Amazon wants to sell Amazon and Whole Foods shoppers alike, even more, goods and services, including stuff they might not even realize they need. In the world of customer service, we're experiencing the rise of chatbots, virtual digital assistants, and artificial intelligence (AI) agents, answering basic queries which allow humans to tackle more complex problems and improve the speed and efficiency of decisions. Emerging technology such as machine-learning applications, chatbots, and mobile messaging will play a much more significant role in customer interactions in the next five years.