How Amex Uses AI To Automate 8 Billion Risk Decisions (And Achieve 50% Less Fraud)

There are few bigger targets for cyber criminals than credit card companies. Which is why the U.S. alone had over 270,000 reports of credit card fraud in 2019, double the 2017 rate. So what's a credit card company to do? Use artificial intelligence to sniff out fraud and block it. "We believe at American Express that we have the world's largest and most advanced machine learning system in the financial services industry," American Express' VP of risk management Anjali Dewan told me recently on the TechFirst podcast. "And these models are ... monitoring 100% of these transactions and returning 8 billion credit and fraud risk decisions in real time."