Artificial Intelligence: What is it? And How Does it Apply to Property Management?

One of the more permanent changes of the past year relates to technology in the workplace. The pandemic-induced lockdowns accelerated the digital transformation of business that was already underway, and real estate is no exception, especially when it comes to the incorporation of artificial intelligence. To gain a better idea of the perception of AI in property management, AppFolio conducted a study on the crossover of these two disciplines. When asked "I believe I have a basic understanding of artificial intelligence," 85% of the property management executives, decision makers, and generalist property managers surveyed answered in the affirmative. But when asked "Have you ever used or interacted with AI-based technology," only 32% said yes. 49% said no and 19% were unsure.