The four keys to trustworthy AI - Watson Blog

Artificial intelligence is a major factor in people’s lives. It influences who gets a loan, how companies hire and compensate employees, how customers are treated, even where infrastructure and aid are allocated. It is already deeply embedded in our businesses, organizations and governments, including the 40,000 client engagements with IBM Watson across 20 industries in 80 countries. As the world increasingly relies on AI to help make major predictions and decisions, it becomes essential that people can trust the process and results of that AI. IBM is working on building that trust. Organizations that neglect their ethical duties in AI can face lawsuits, regulatory fines, angry customers, embarrassment, reputational damage, and destruction of shareholder value. For example, consider the fairness of your organization’s hiring practices. If your HR department uses an existing machine-learning-based application to score prospective employees, how do you ensure trustworthy implementation of this technology? From a technical perspective, governed data and AI technology should…