Machine Learning: Virtual agents in customer service

The world of automation is growing quickly and I am thrilled to be a part of it. As you may already know, true robotic process automation (RPA) is rules-based, and involves training the bots to recognize structured data and respond accordingly within the workflow solution. "Where can you best implement machine learning in your organization?" Machine learning takes this to the next level, by working with unstructured data to provide solutions, within certain parameters, that it has been trained to recognize. The software analyzes data and learns from the ways in which humans complete a process or solve a problem.